Help Desk Software for Personal And
Connected Customer Service

Deliver exceptional customer service in multiple languages across Live Chat, Email, Facebook and Twitter

Kayako On-Premise

An enterprise grade service desk software that’s feature rich, on-premise and behind your firewall

Continue To Kayako On-premise

Kayako On-Premise

For SMB’s looking for a fully-integrated cloud-hosted help desk to immediately start supporting customers

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Over 131,000 customer agents provide support using Kayako

Customer service made personal and simple

Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.

Helpful HelpDesk Software,
The Way It Should Be

With legacy help desks

Missed messages, unhappy team, and frustrated customers.

With Kayako Help Desk

Everything in one place, a happy team, and loyal customers.

Live chat software included!

Kayako’s award winning help desk software includes our live chat software as one of the many tools to help you with your customer support success.

Kayako’s live chat tool allows you to have an engaging live chat experience, even when you’re not online.

You can help customers in real-time across all of your channels from email, social, website, iOS, and Android apps.

Learn how easy and flexible it is to use, customize, and integrate our live chat software into your website, iOS, and android apps.

Learn more about our live chat software.

Customer service made personal and simple

Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.

Quick Customer Serice Experiences With Depth And Personality

Sign up for a 14-day free trial. No credit card required.

Shared Inbox for Customer Conversations

Boost productivity with a shared inbox

Kayako’s help desk software makes supporting customers easy with the shared inbox tool. With custom views, tags, and conversation assignments, your customer service team is able to stay on top of open issues and automatically assign conversations to the best people.

Learn more about shared inbox

Customer self-help knowledge base

Let customers find help 24/7

Kayako provides a complete help desk experience with a fully customizable knowledge base that’s available 24/7 even if your team isn’t. Customers will be able to find what they’re looking for and instantly receive suggestions as they type.

Learn more about customer self-help

HelpDesk Software Built For Modern Businesses

See real-time customer activity

Give your team superpowers. Bring customer activity from all your apps into Kayako for true context and faster, more helpful support.

Work better as a team

Never miss a customer again. Route conversations to the right agent, and bring the whole company on board with free collaborators.

Better Customer Service,
Whatever Your Needs

Customer support

Deliver effortless customer support across multiple channels.

Internal helpdesk

Manage and delegate internal employee support in one place.

Shared inbox

Supercharge email and collaborate in a simple team inbox.

eCommerce

Grow sales and drive loyalty with eCommerce support software..

Give your customers the best experience

Lessons from the frontline: equip your team with the best customer service software.

customer experience

Ultimate Guide to Customer Support Metrics

customer experience

How to Write a Compelling Customer Support Email

ebook

Hiring Customer Support Excellence: Ultimate Guide

We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.

Award winning help desk tools is two minutes away
(or just one minute, if you type fast)

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